Shorephone 265 user guide advanced network systems, inc. Windows xp and newer both 32bit and 64bit machines are supported. Actually, to be absolutely correct, we need to acknowledge that skill sets are another type of call profile, but we are including them as user definable. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile. Thats why we will install shoretel call manager on windows terminal server. I used to have our call manager software on a network share but cant find it anymore. Up to 1,000 calls can be listed in the history window. When you click the x in the upper right corner in any of call manager s windows, you are minimizing the application. Mar 26, 2015 grandmaster william cheung pressure point striking seminar day 1 duration. This video demonstrates the use of the powerful change call profile icon. Drag and drop with shoretel call manager i just got a new dell at work with windows 7, i also have shoretel call manager and when i had my old cpu i was able to drag phone numbers into the call manager, click enter and then my phone would dial the number. On shoretel 565g phones, the call key also blinks green. Professional call manager supports the following features.
One day, the addin for shoretel and outlook stopped working. From the windows desktop, click start programs shoretel shoreware contact center. Shoretel enterprise contact center shoretel enterprise contact center 9 using agent toolbar 11 1. The system trunk through which the call was conducted. Shoretel call manager software free download shoretel call. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. This desktop call control application enables you to easily manage your phone calls.
The dashboard, which can be deployed for use on ipads and mobile devices, also provides call center managers with a consolidated view of their call center while on the move. Feb 22, 2018 i have installed shoretel communicator on a windows 10 enterprise 64bit os with office 2016 64bit installed. Call manager windows can be maximized and minimized in any view. The icons on the right side of the bar provides status for current shoretel communicator calls. Shoretel enterprise contact center change call profile.
Maximizing call manager, simply doubleclick the call manager icon in the windows status area. Shoretel communicator for windows is the application for the windows operating system. Shoreware mobile call manager quick reference checking call history this call history screen displays the ten most recent calls inbound and outbound, with the most recent call listed first. Shoreware call manager manual 1 c ha pt er1 introduction 1. I have had about 4 computers run the creators update for windows 10 and after it is done and you try to run a call report example. A progress bar shows you how long it will take to remove shoretel call. Jan 02, 2014 getting started active call area 1 shoretel 14. Call profiles can be of two varieties in the shoretel enterprise contact center, short as shoretel ecc.
All functions available through personal call manager. Information about the shoretel sky communicator unified communications tool that. The call manager window will launch in the last view. Users easily can turn a phone call into a web sharing session on the. Call communicator viewing modes information technology. Shoretel call manager software smart call manager v. First letter of your first name capitalized and your last name, first. Move between active calls by clicking the toggle button. Resting your cursor on the icon displays your phone number or extension. When you find the program shoretel call manager, click it, and then do one of the following. Shoreware mobile call manager quick reference guide. Open phone and modems under the control panel and click on the advanced tab you may have to enter an area code before you get the phone and modem dialog box 3. When i go into the addins for outlook, shoretel is listed as disabled. Right click the shoretel icon in the system tray and select dial make call.
Status iconsprovides visual indication of the voicemail and phone status. Your shoretel ip phone offers icons to help indicate the operational state of. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Now our clients can have access to everything the shoretel system has to offer no matter where they are. A double ring signals an internal call, while a single ring signals an external call. Point and click to take action, or right click on an active call to immediately list all of your options.
Shoretel personal call manager, stepbystep guide i. Shoretel call manager does not connect to phone voip. The status bar changes to reflect information about the currently connected call. User activity summary report in ie 11 and when you hit the run. Shorephone 565g user guide advanced network systems. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension while on the go. Shoretel communicator for windows user guide swcomms. To dial the contact specified by a call history entry, select the. They are either system mandatory or user definable. Help information flow through your organization seamlessly to get more done faster and smarterwith the right calling, chat, collaboration and customer experience tools from mitel.
Scripting tools in the shoretel contact center enable you to create very sophisticated call processing solutions. The shoretel communicator for sametime plugin works with the following ibm client applications. On shoretel 230 phones, the call key also blinks green. Shoretel communicator for windows user guide shoretel 11. The options that are available depend upon the features for which the user is authorized. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process.
Shoretel enterprise contact center change call profile icon. Shoretel ecc with the awesome change call profile icon. Listen to voicemails and return calls with one tap. Shoretel contact center 6 introduces the shoretel contact center agent dashboard, a web based application which enables supervisors to publish customized dashboards for agents. Running shoretel call reports after windows 10 creators update i have a unique problem and i am curious to see if anyone else has had this issue. Using the call manager features chapel hill independent. How to download the shoretel communicator software. Shoretel addin for outlook 2016 64bit not working solutions. Using shoretel communicator for windows will view differently on a mac. Now it will ask you for the server that is to be used. Grandmaster william cheung pressure point striking seminar day 1 duration. Shoretel includes softphone and standard resolution video licenses with the purchase of professional call manager. Nov 28, 2009 scripting tools in the shoretel contact center enable you to create very sophisticated call processing solutions. Ring tones, the blinking incoming call icon, and the flashing red led light in the top rightmost corner of your phone all identify an incoming call on your phone.
Maximizing call manager, simply doubleclick the call manager. Log into the terminal server and install the call manager client as usual. Shoretel ecc abandoned call call back and dial list applications. On shoretel 265 phones, the call key also blinks green. Shoretel bb424 user guide sep 28, 2015 this book is intended for those who use the shoretel bb424. Rightclick the call manager icon in the windows status area.
Page 12 shoretel advanced applications atalog shoretel call handling mode chm schedule application overview automatically sets a group of phones into the configurable busy or available state based on a preset schedule phone states are set based on hour of the day for each day in the week. Determine the state of you extension by the color of the status bar. Shoretel contact center agent free download windows version. Find shoretel software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Outlook integration issues march 1, 2011 daniel s since we moved from shoretel 7. Shoreware mobile call manager user guide hardwire telecom. Here are the steps to get call manager installed on a windows terminal server. To install the mcm client software on your mobile device.
Click the application button and select dial make call. If you are using a windows based computer, the shoretel communicator will load. Click the shoretel icon to open the call communicator window and to return focus to the window. In addition to initiating calls from the call history, voice mail, and quickdialer screens, the mcm software provides an interface similar to. Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager.
Oct 23, 2014 check that the smtp server has an allow relay set for the ip of the shoretel director server. Shoretel enterprise contact center has several features that are often confused. Shoretel sky communicator displays a presence icon next to each name in the. Call manager options and preferences window this window contains panels that are used to configure many call communicator options, components, and functions. The callers name may be abbreviated to fit on one line.
Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic contact center. Make sure the smtp from address is setup in the voice mail options in the director server. Drag and drop with shoretel call manager microsoft. The personal or professional call manager has long been a key element in the success of the shoretel solution. This means that you can move seamlessly between voice, video, or instant messages im. History is a record of each caller entry if available. Shoretel communicator for iphone turn any phone call into a web conference shoretel communicator simplifi es operations by effi ciently connecting people and information. Open the shoretel remote tapi service provider entry and disable the hardware. If you have more than one active call, new calls are added to the bottom of the list. Open the shoretel communicator by clicking on the icon on your desktop. When the application is minimized a call manager icon appears in the windows status area.
Business phone systems, voip, collaboration tools, call. Microsoft, windows, windows nt, and activex are either registered. Content area and content windows shoretel communicator for mac 1 shoretel 14. Display options and preferences window do one of the following. Click the remove or changeremove tab to the right of the program.
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